PGi Sub-Processors and Subcontractors
American Teleconferencing Services Ltd. d/b/a Premiere Global Services and/or affiliates (“PGi”) uses certain sub-processors and subcontractors.
“Sub-processor” is a third party personal data processor engaged by PGi who has, or potentially can have, access to or process our customers’ personal data under our instructions. PGi carries out a due diligence and has adopted contractual safeguards with its sub-processors including but not limited to the requirement implement and maintain appropriate technical and organizational measures.
The following list of sub-processors describes the nature of services that those carry out, the PGi service associated with and their location.
|Name of sub-processor||Nature of services||Services associated with||Entity Country|
|ASC Services LLC||Transcription services provider for North America customers||Automated audio conferencing||United States|
|Amazon Web Services Inc.||Cloud hosting services for service data at rest||Audio, web conferencing and webcasting||Ireland, United Kingdom, Germany, United States, Singapore, Australia and Japan|
|Cisco Systems Inc||Webconferencing services provider||Webex ® web conferencing (resold services)||United States|
|Fastly Inc.||Cloud hosting services for service data at rest||Webcasting||United States|
|Front Line Call Center||Customer technical support via chat and email||Webcasting||United States|
|GlobalLingo||Transcription services sprovider for customers worlwide||Operator assisted audio conferencing||United States, Europe and Asia Pacific|
|GlobeLink||Simultaneous translation services provided on PGi’s premises||Operator assisted audio conferencing||United States|
|Hive Streaming AB||Content Delivery Network provider and customer service support||Webcasting||Sweden|
|LanguageLine Services||Simultaneous translation services provided on PGi’s premises||Operator assisted audio conferencing||United States|
|Microsoft Corp.||Skype for Business related services and audio conferencing integration||Audio conferencing integration with Skype for Business ®||United States|
|MessageGears LLC.||Email software service provider||iMeet and Agenday collaboration solutions||United States|
|Net Transcripts Inc.||Transcription services provider for customers in North America||Operator assisted audio conferencing||United States|
|Peak Pro Staffing Inc||Answering lines support||Operator assisted audio conferencing||United States|
|ProofHQ||Online proofing features integrated into the iMeet Central product experience.||iMeet Central collaboration solution||United States|
|Salesforce.com Inc||Global enterprise CRM system and cloud hosting services||Audio, web conferencing and webcasting||United States|
|Scribe Software Corp||Integration platform provider that allows our APIs to interface with third party CRM APIs||Webcasting||United States|
|Sumo Logic Inc.||Log management and analytics tool which is built into Sumo Logic’s platform||Audio and Web Conferencing||United States|
|Sure Shot Media & Marketing LLC||Integration platform provider that allows our APIs to interface with third party CRM APIs||Webcasting||United States|
|Totango Inc.||Analytics provider to provide insights and analytics on feature usage with limited access to data||iMeet Central collaboration solution||United States|
|Zendesk Inc.||Chat and email service provider||Audio and Web Conferencing||United States|
“Subcontractors” are third parties that do not have access or are not instructed by PGi to process customers’ personal data but that PGi uses as subcontractors to assist in operations necessary to provide our services.
|Name of subcontractor||Nature of services||Services associated with||Entity Country|
|Data 102 LLC||Data center provider for service data at rest||Audio and Web Conferencing||United States|
|Digital Realty Inc.||Data center provider for service data at rest||Webcasting||United States|
|Flexential Corp.||Data center provider for service data at rest||Audio and Web Conferencing||United States|
|Sirius Computer Solutions, Inc.||Data center provider for service data at rest||Webcasting||United States|